Frequently asked questions

How can I reserve a bus shuttle service with FiemmeFassaExpress?

If you are in our home page, you can choose the which type of transfer service is not you, shuttle or private. Once you have selected the type of transfer service that you prefer, follow the steps and complete the form with you data. Procedure takes just few steps and really few minutes. You can pay by Credit Card or Paypal. You will receive a confirmation by email and an invoice.

If you do not have credit card or Paypal you can ask to the Customer Service if there is the possibility to make a reservation per email.

it is therefore not possible to make a telephone booking.

Can I buy the bus shuttle service directly to the driver?

No, unfortunately it is demanding to make an online reservation 24 hour before the transfer.

Quanto tempo prima posso prenotare il mio biglietto?

La prenotazione del viaggio può essere fatta al più tardi entro le 24 ore precedenti all'ora di partenza. Per prenotazioni dopo questo termine, è necessario fare specifica richiesta per via email per valutare la disponibilità.

How to for transport?

there are essentially two types of payment systems: Credit Card (Visa or Mastercard) and Paypal.

Will I receive my order confirmation?

Sure, within few moment after placing an order, you will receive an email confirmation. You will also receive an invoice per email. If you do not receive an order confirmation within few minutes: check your spam folder; add the following email address to your contacts to ensure timely communication.

Can I cancel or change my reservation?

Yes, the cancellations fee will be waived if you cancel your reservation more than 7 days before.

If you need to cancel your reservation, please get in contact with the Customer Service per email to: info@fiemmefassaexpress.com.

Do I need a ticket to show to the driver?

You do not need a ticket, Per salire non serve nessun biglietto, ma solamente avere con se la conferma della prenotazione del servizio di trasporto stampata, ed un documento di identificazione valido.

Which are the pick up/meeting point?

At the airport the meeting point is the airport arrivals hall, where there is going to be an hosted with a banner FiemmeFassaExpress shuttle written on it. For the return transfer you need to be at the bus stop located in the village where you will spend you vacation. While you are booking your transfer, you need to choose the bus stop you prefer on the map, usually the closet one to your hotel.

Can I be dropped off and picked up at directly home?

No, unfortunately you cannot have this service. We will drop you of and pick you up at the bus stop you will choose during the booking procedure. Only if the shuttle have few passengers, we will provide transportation directly at the hotel for the arrival transfer. For the return transfer you need to wait the shuttle starting from 15 minutes the scheduled time.

Quanti bagagli posso portare con me?

Potrete portare con voi un bagaglio a mano ed un bagaglio da stiva per ogni persona. Per qualsiasi altro bagablio extra come sci, passeggini o altro non è richiesto nessun costo agiuntivo ma deve comunque essere specificato nelle note al momento della prenotazione.

Do I need to change vehicle during the transfer?

Only few route needs to have a bus change, this happen only if your location is disconnected from the main route. So you will get a sort shuttle in order to get the main one. We want to offer the fastest and easiest airport shuttle connections we can, so we will try to avoid bus change.

Quali norme di comportamento e di sicurezza devono essere rispettate durante il viaggio?

Molto importante, durante il viaggio i clienti sono tenuti ad indossare le cinture di sicurezza e a tenere un compartamento rispettoso nei confronti dell'autista e degli altri passeggeri se presenti. Nei veicoli è vietato fumare.

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